Frequent questions

Products

Select the product you want to buy, choose the desired fabric and click on the “Add to Cart” button. Now you can continue Shopping, when you are finished visit the Cart page to proceed with the payment of your order.

If the purchase was successful, you will receive a confirmation email with a summary of the products purchased. Can’t find the email or something went wrong? Check your spam or contact us for more information.

Of course! Our site is optimized for all devices. You can make your purchases from your smartphone as well as from a PC or tablet.

Visit the “Cart” page by clicking the icon at the top right, then click on the “x” next to the product you want to remove to remove it from your cart.

Payments and shipments

On the site it is possible to make payments by credit card, Pay-Pal and bank transfer. For more information visit the “Payments” page.

Shipping costs for Italy are free.
Shipping costs for Europe amount to € 15.00.

We ship throughout Italy, including the islands, and also abroad (Europe).

Personal data

Are you already registered and do not remember your login password? Select the item “Forgot your password?” on the login page “Login“.
Here you can enter the email you used for registration, then you will receive an email where you can reset your password.

To change the shipping or billing address, go to the Addresses section of your Account and click edit, once you have made the changes save the new address.

Under the law you have the right to request the cancellation of your account by sending an email to info@nicoletonetto.it

The request to cancel the account must be present in the subject and the following must be marked in the email: name, surname, display name and email address (you can find the previous personal information in your account, in the Details section Account). Once the request has been made, the email will be taken over by our staff and then the account will be removed from the database as you requested.

Log in to your account and go to the Orders section. Here you can view all the orders you have placed.